Who we are

Our website address is: https://eldenetraders.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who do we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights do you have over your data?

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

READ THIS POLICY CAREFULLY BEFORE BROWSING THIS WEBSITE OR USING ANY
OF OUR SERVICES. YOUR CONTINUED USE OF THIS WEBSITE AND OUR
SERVICES INDICATES THAT YOU HAVE BOTH READ AND AGREE TO THE TERMS OF THIS
INDICATEPRIVACY POLICY. YOU CAN NOT USE THIS WEBSITE OR OUR SERVICES IF YOU DO NOT
ACCEPT THIS POLICY. ALL SECTIONS OF THIS POLICY ARE APPLICABLE TO USERS UNLESS
THE SECTION EXPRESSLY STATES OTHERWISE.

Clause 1 Privacy Policy

1.3.1 Email

1.3.2 emails are collected only if the user subscribes to the newsletter

1.4 We will attempt to limit the types of Personal Information we process to only
that to which you consent to (for example, in the context of online
registration, newsletters, message boards, surveys, polls, professional
announcements, SMS, lead generation, MMS, and other mobile services), but,
to the extent necessary, your agreement to this Privacy Policy
constitutes your consent as contemplated in section 69 of the Act. Where
necessary, we will seek to obtain your specific consent in future instances
should we deem the same required by law and where your consent herein might
not be lawfully sufficient.

1.5 We will not collect, use, or disclose sensitive information (such as information
about racial or ethnic origins or political or religious beliefs, where relevant)
except with your specific consent or in the circumstances permitted by law.
Page 1 of 5

1.6 By agreeing to the terms contained in this Privacy Policy, you consent to the
use of your Personal Information in relation to:

1.6.1 The provision of marketing-related services to you by us

1.7 Although absolute security cannot be guaranteed on the internet, we have in
place up-to-date, reasonable technical and organizational security measures
to protect your Personal Information against accidental or intentional
manipulation, loss, misuse, destruction, or against unauthorized disclosure or
access to the information we process online.
1.8 While we cannot ensure or warrant the security of any Personal Information
you provide us, we will continue to maintain and improve these security
measures over time in line with legal and technological developments.
1.9 We store your Personal Information directly, or alternatively, store your
Personal Information on, and transfer your Personal Information to, a central
database.
1.10 Your information will not be stored for longer than is necessary for the
purposes described in this Privacy Policy or as required by applicable
legislation.
1.11 The Personal Information we collect from users shall only be accessed by our
employees, representatives, and consultants on a need-to-know basis, and
subject to reasonable confidentiality obligations binding such persons.

1.12 We shall have the right, but shall not be obliged, to monitor or examine any
information and materials including any website link that you publish or
submit to us for publishing on the Site. You shall be solely responsible for the
contents of all material published by yourself.
1.13 We constantly review our systems and data to ensure the best possible
service to our users. We do not accept any users, or representatives of users,
under 18 years of age or who otherwise do not have the relevant capacity
to be bound by this Privacy Policy.
1.14 We will not sell, share, or rent your Personal Information to any third party or
use your e-mail address for unsolicited mail. Any emails sent by us will only
be in connection with the provision of our services and/or the marketing
thereof.

Clause 2 Log Files

2.1 When you visit the website, even if you do not create an account, we may
collect information, such as your IP address, the name of your ISP (Internet
Service Provider), your browser, the website from which you visit us, the
pages on our website that you visit and in what sequence, the date and
length of your visit, and other information concerning your computer’s

operating system, language settings, and broad demographic information.
This information is aggregated and anonymous data and does not identify you
specifically. However, you acknowledge that this data may be able to be used
to identify you if it is aggregated with other Personal Information that you
supply to us. This information is not shared with third parties and is used only
within the company on a need-to-know basis. Any individually identifiable
information related to this data will never be used in any way different to that
stated above, without your explicit permission.
Clause 3 Disclosure of Personal Information
3.1 We do not disclose your Personal Information to anyone outside the Party.

Clause 4 Cookies

4.1 We use cookies. A cookie is a small piece of information stored on your
computer or smartphone by the web browser. The two types of cookies used
on the Website are described below:

4.1.1 “Session cookies”: These are used to maintain a so-called ‘session state’ and
only last for the duration of your use of the Website. A session cookie
expires when you close your browser, or if you have not visited the server for
a certain period of time. Session cookies are required for the Platform to
function optimally but are not used in any way to identify you personally.
4.1.2 “Permanent cookies”: These cookies permanently store a unique code on
your computer or smart device hard drive in order to identify you as an
individual user. No Personal Information is stored in permanent cookies. You
can view permanent cookies by looking in the cookies directory of your
browser installation. These permanent cookies are not required for the
website to work but may enhance your browsing experience.

Clause 5 Links from the website

5.1 The services available through the Website, may contain links to other third
party websites, including (without limitation) social media platforms,
payment gateways, appointment scheduling, and/or live chat platforms
(“Third Party Websites”). If you select a link to any Third Party Website, you
may be subject to such Third Party Website’s terms and conditions and/or
other policies, which are not under our control, nor are we responsible
therefore.
5.2 Hyperlinks to Third Party Websites are provided “as is”, and we do not
necessarily agree with, edit, or sponsor the content on Third Party Websites.
5.3 We do not monitor or review the content of any Third Party Website.
Opinions expressed or material appearing on such websites are not
necessarily shared or endorsed by us and we should not be regarded as the

publisher of such opinions or material. Please be aware that we are not
responsible for the privacy practices, or content, of other websites, either.
5.4 Users should evaluate the security and trustworthiness of any Third Party
Website before disclosing any personal information to them. We do not
accept any responsibility for any loss or damage in whatever manner,
howsoever caused, resulting from your disclosure to third parties of personal
information.

Clause 6 Application Of The Electronic Communications And Transactions Act 25 Of
2002 (“Ect Act”)

6.1 Data Messages (as defined in the ECT Act) will be deemed to have been
received by us if and when we respond to the Data Messages.
6.2 Data Messages sent by us to a user will be deemed to have been received by
such user in terms of the provisions specified in section 23(b) of the ECT Act.
6.3 Users acknowledge that electronic signatures, encryption, and/or
authentication are not required for valid electronic communications between
us and users.
6.4 Information to be provided in terms of section 43(1) of the ECT Act:
6.4.1 Users warrant that Data Messages sent to us from any electronic device, used
by such user, from time to time or owned by such user, were sent and or
authorized by such user, personally.
6.4.2 This Website is owned and operated by Eldene Traders (Pty) Ltd.
Services.
6.5 Address for service of legal documents: 33 Jakaranda, Middelburg, Kanonkop.
6.5.1 Contact Number: 26.5.2 Website – located at www.eldenetraders.com.
6.5.3 Email address: [email protected].

Clause 7 Lodging of Complaints

7.1 We only process your Personal Information in compliance with this Privacy
Policy and in accordance with the relevant data protection laws. If, however
you wish to raise a complaint regarding the processing of your Personal
Information or are unsatisfied with how we have handled your Personal
Information, you have the right to lodge a complaint with the Information
Regulator:
7.1.1 Telephone: +27 (0) 64 551 1574;
7.1.2 Email: [email protected].