Terms and Conditions

Welcome to our online store! Eldene Traders (Pty) Ltd and its associates provide their services to you subject to the following conditions. If you visit our website, you accept these conditions. Please read them carefully.

SHIPPING POLICY

ELDENE TRADERS (PTY) Ltd does not have a physical retail store, as yet. We are an import and export buying agent and arrange delivery nationwide. We do not allow for order collections from our office or warehouse unless a prior arrangement has been made with our dispatch team, and this special concession is at our convenience and is discretionary. If you have a range pick up from Eldene Traders (PTY) Ltd please wait for us to confirm that your order is ready as some items are not kept on hand! Please also note that 3rd party items are not ordered until payment is received.
Eldene will from time to time offer promotional shipping rates, for example, FREE DELIVERY for certain products.
Our standard nationwide shipping cost for 0.5kg – 1 kg is R108 incl. VAT (R150 incl. VAT for Cape) however please note the following:
In the case of OUTLYING AREAS or LARGE ORDERS, we reserve the right to use any cost-effective delivery method including the South African Post Office. Some items (heavy or large, based on volumetric weight) may carry additional delivery fees. If we are unable to obtain a cost-effective shipping rate to your location we will advise you of the additional shipping costs and the following options will apply:
- You can pay those additional shipping costs or
- Arrange your courier from our warehouse or
Delivery Times: We endeavor to ensure all orders are shipped out as soon as possible! Orders can take 5-14 working days after payment. Small parcel orders after 1 pm will only be processed the following day, delivery time will be the next day on free Shipping products.
Please note we do NOT deliver to farms!
The service we offer is a door-to-door service unless we send it counter-to-counter to your local post office due to your location. This means that the shipment is delivered to the address, not the person. i.e. If the person is not available it shall be left with anyone at that address e.g. security, staff, reception, etc. Signature is required. Depending on the location of your order it will be delivered within 24 – 72 hours, except if shipping is imported, however, if we deliver via the South African post office or if your location is remote shipping times can vary substantially.
It is mandatory to leave a telephone or mobile number for us to contact you during delivery hours.
Delivery Address:
Please ensure the correct shipping address is provided from the outset as the title and risk will pass to you once the order has left our premises. Where possible please use a business address for delivery as the courier will not leave a package without a signature.
Undeliverable packages:
Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.
Order processing:
Order processing will not begin until we receive a confirmed order and full payment reflected in our bank account. Orders placed after 1 pm are only processed the following.
You can track the status of your order online using the tracking number we provided.
Standard Shipping will take 2 to 4 working days. International Shipping can take 5-14 days depending on the order.
Express Shipping can be arranged at an additional cost.
Eldene will from time to time offer promotional shipping rates, for example, free delivery for certain products.
Eldene Store reserves the right to amend shipping costs at any time. All changes will be disclosed here.

Delivery Policy

When you confirm your order and make payment with us legal obligations arise and your right to a refund of monies charged to your credit card or paid in any other way agreed by us is limited by our terms & conditions. You must not make any purchase unless you understand and agree to all our terms and conditions as displayed. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

RETURN POLICY

Customer satisfaction is our number one concern. We do our utmost best to supply only the best quality products, however, our “no quibbles” guarantee means that if you are not entirely happy with your order you can return it to us within 15 days for a refund or a replacement of the incorrect product.

If you wish to return any product please contact [email protected], and give us the specifics – your order number, your name and address, details of the product, and the reason for the return. Once your return has been authorized please pack it up and post it back to us.

Eldene Traders (PTY) Ltd will not cover the return postage of unwanted products, however, if you are returning a product that is faulty, damaged, or has been incorrectly dispatched please read the “Faulty or Incorrect Goods” section below.

Returned goods must be received in the original, unused condition and packaging with all components intact. All products returned to us will be thoroughly checked by our Dispatch Department and only then will a refund, replacement, or exchange be authorized and processed. We will not be able to refund Customs Duties, Courier Costs, International Shipping costs, or Bank Transfer Costs. Only Product Costs.

Returns are usually processed within 10 working days of receipt. Please allow an extra 2-3 days for the money to clear in your bank account.

FAULTY OR INCORRECT GOODS

All Eldene Traders products are individually checked before dispatching. In the unlikely event of an item being faulty or incorrect then please contact [email protected] within 15 days, quoting your order and invoice number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement.

If you are returning an item that is faulty or incorrect, we will happily refund your costs associated with returning it to us. Any items returned to us should include all parts, accessories, instructions, and packaging where possible.

Use of Site:

You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian.

PRIVACY

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit the Eldene Traders or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Eldene Store or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Eldene Store with copyright authorship for this collection by Eldene Store and protected by international copyright laws.

TRADEMARKS

Eldene Store trademarks and trade dress may not be used in connection with any product or service that is not Eldene Store, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Eldene Store. All other trademarks not owned by Eldene Store or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Eldene Store or its subsidiaries.

LICENSE AND SITE ACCESS

Eldene Store grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of Eldene Store. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Eldene Store. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Eldene Store and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Eldene Store’s name or trademarks without the express written consent of Eldene Store. Any unauthorized use terminates the permission or license granted by Eldene Store. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Eldene Store so long as the link does not portray Eldene Store, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Eldene Store logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with the involvement of a parent or guardian. Eldene Store and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Eldene Store reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Eldene Store and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Eldene Store and its associates and sublicensees the right to use the name that you submit in connection with such content if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that the use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Eldene Store or its associates for all claims resulting from content you supply. Eldene Store has the right but not the obligation to monitor and edit or remove any activity or content. Eldene Store takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS

All items purchased from Eldene Traders (PTY) Ltd are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

Eldene Traders (PTY) Ltd and its associates attempt to be as accurate as possible. However, Eldene Traders does not warrant that product descriptions or other content on this site are accurate, complete, reliable, current, or error-free. If a product offered by Eldene Traders (Pty) Ltd itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY ELEDENE TRADERS ON AN “AS IS” AND “AS AVAILABLE” BASIS. ELDENE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ELDENE STORE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, the IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ELDENE STORE DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAILS SENT FROM ELDENE STORE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ELDENE STORE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting Eldene Traders (PTY) Ltd, you agree that the laws of South Africa, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Eldene Traders (PTY) Ltd or its associates.

DISPUTES

Any dispute relating in any way to your visit to Eldene Traders or to products you purchase through Eldene Buying Agent shall be submitted to confidential arbitration in South Africa, except that, to the extent you have in any manner violated or threatened to violate Eldene Traders intellectual property rights, Eldene Store may seek injunctive or other appropriate relief in any state or court in the country of South Africa, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the Republic of South Africa Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to the Eldene Store. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

QUESTIONS:

Questions regarding our Conditions of Usage, Privacy Policy, or other policy-related material can be directed to our support staff by clicking on the “Contact Us” link Contact Us in the side menu. Or you can email us at: [email protected]


Middelburg, Mpumalanga, 1050
0662139650/0726179958
[email protected]

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange. We would like to invite you to still email us for any queries or product problems you may have to [email protected]

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards and Coupons
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Products with obvious signs of use
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced/no discounted or sales items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.